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warm and inviting gas fireplaces

Flame is romantic, primal and elemental; flame brings people together – at Real Flame, we are committed to designing and building fireplaces that create a focal point for family and friends to share life’s special moments around. From penthouse suites and high rise apartments, to town houses and suburban homes, there’s a Real Flame fireplace to make each one the perfect place to relax.

Real Flame Element Range

Real Flame Captiva Range

Real Flame Fireplaces We Offer

The Gas Log Fire Company is here to bring the cosiness and atmosphere that comes from a fireplace to your home in the way that best suits your needs. That’s why we’ve got a wide range of gas fireplaces for you to choose from including High-Efficiency Gas Fires and Decorative Fires, so you can have the beauty of real flames with the heating capacity and convenience of gas power.

High-Efficiency Gas Fires

Our stunning and innovative range of High-Efficiency Gas fires will keep you warm and cosy no matter the season, and are designed to be the most sustainable and energy efficient that they can be. 

Compared to coal and oil, gas is the cleanest burning fossil fuel, making it a viable and energy-efficient heating solution. 

And our High-Efficiency Gas Fires were designed to pair the homey atmosphere of natural flames with the maximum heating capacity that gas power offers, so there’s no better and more stylish way to keep the cold at bay.

Decorative Gas Fires

If you’re looking for the atmospheric feel from natural flames, but not a primary heat source, then turn your eye to our Decorative Gas Fires. 

Their innovative designs offer the ultimate in flexibility and choice. With our wide range you can warm the atmosphere of your home, office or foyer with a sleek composition that adds to the space. 

Perfect for residential, commercial, or hospitality, we have a fireplace to suit every need and space. Though not designed to be the main heat source for a space, these fireplaces will add the ambience you’ve been looking for. Let your imagination soar with the possibilities offered by our range

Real Flame Exuro 2017 Outdoor Gas Fireplace

Instructional Videos

Models & Manuals

Element 1200 DS Melbourne Real Flame

Real Flame Element 1200 DS

Real Flame Element 900 Compact Fireplace

Real Flame Element 900

Real Flame EVO


Real Flame Vivente

real flame element 1200 fireplace

Real Flame Element 1200

hybrid fireplace

Real Flame Hybrid

Real Flame Element 1800 DS Melbourne

Real Flame Element 1800


Real Flame Captiva

Real Flame Vektor 1100 Gas Log Fire Melbourne

Vektor 1100


Real Flame Elegance


Real Flame Element 1100


Real Flame Captiva

Common Issues With Gas Fireplaces

Fireplaces, while beautiful, can have multiple things go wrong with them. Gas fireplaces have their own set of issues that you need to keep in mind. While all of these problems aren’t necessarily deadly on their own right, they can cause considerable damage, or at the least be an annoyance if not properly fixed.

If at any moment when inspecting gas fireplace the area smells tremendously like gas, and you don’t know where it is coming from, then you need to leave the area and get help immediately.

One of the biggest problems associated with gas fireplaces is related to the pilot light. Often times a pilot light won’t turn on, resulting in absolutely zero flames happening in your fireplace. A pilot light that doesn’t glow blue is also a problem, as this means it is not getting hot enough.

This piece is found on just about any gas appliance as it is the primary ignition source. To check if it is doing its job just open the vent and look to see if there is a small flame inside. If it is out, you might just need to merely relight it with a match or a lighter.

Special types of extended match holders and long nozzled lighters specialize in just this sort of thing. If it doesn’t stay on despite relighting or if the flame is burning too cool, then you probably have a more serious problem on your hands. For instance, excess moisture can build up in the gas line.

All you have to do is go to the gas meter and find the tee – drain the capped pipe that holds the moisture. If this doesn’t work you may just need to clean it. If you continue to have lighting issues past this you may need to take a closer look at the thermocouple or thermopile.

Both the thermocouple and thermopile are used to generate electricity to light the fire and be a general sensor for the temperature. If either of these malfunction than the pilot light will not be able to do its job. The thermocouple is often found in older gas fireplaces and the number one issue related to these is that they aren’t hooked up correctly, or not properly secured.

Check the wires, screws, and tubing to see if everything is in the proper places. Thermopiles are a bit newer and are often found in the latest models of gas fireplaces. Because they generate electricity that is measured in millivolts, they are often called millivolt generators.

Like their predecessor, their main problem is usually that they aren’t hooked up correctly or have loose wiring. Replacement of these are difficult and should only be done when all other issues related to the fireplace are resolved.

Unless you have a ventless gas fireplace, you should have some sort of chimney attached. All chimneys regardless of what they are attached to act on a simple principle: Hot air rises, while cooler air drops. Gas fireplaces, if they ever are producing smoke can come from numerous areas – improper log alignment, dirty burners, misaligned screen, or negative air pressure within the home.

Sometimes the issue can be with the chimney, stopping the warmer leftover gas from leaving the fireplace properly. Higher efficiency models actually have an issue that less efficient ones don’t – in that there isn’t enough heat being radiated through the flue, resulting in lower flue temperature.

This can result in condensation building up inside the chimney itself. It is recommended to have a certified chimney sweep who is familiar with gas models to look at your fireplace at least once a year so they can prevent these problems.

It is important to keep in mind that when starting a gas fireplace it may be necessary to slightly open a window or door for the first few minutes of lighting the fireplace to release any negative pressure within the home. This will allow the heat to rise and force the fireplace to draw.

Troubleshooting fireplace problems will not only improve the overall look and efficiency but also make it much safer. Fireplaces that aren’t properly maintained can be a tremendous fire hazard – causing all sorts of property damage, injury, and in extreme cases death.

When looking at your fireplace always look at the two most obvious parts first – the pilot light and the thermocouple or thermopile. If you think you are having condensation or heat issues related to the flu, try getting a certified chimney sweep to check out your system.

Not only should you have one of these come out to inspect your fireplace annually, but you should spend a little time a couple times a year keeping it clean.

Maintenance & Safety

To understand why it is important to properly troubleshoot and maintain your gas fireplace, we first need to go over some of the basic facts surrounding them. Now while it is true that the amount of property damage, injuries, and deaths have dropped considerably since the early 1980s, there is still tremendous damage that has been wrought by fire.

Your Safety Is Our Priority

It’s very important that you carefully follow all the instructions included with your Real Flame product. Property damage, serious injury or death may result if the instructions and warnings included in your owner’s manual are not followed correctly. It is the customer’s responsibility to read and follow the complete instructions and warnings listed in the manual included with your Real Flame product.

Please see our Manuals Section Below for a complete list of Real Flame instruction manuals.

Real Flame tests and certifies all our products to their appropriate standards using worldwide, third-party testing labs such as CSA, UL, and FCC. These certifications mean our processes, services and products have been independently tested to meet with internationally recognized standards for safety and performance.

Real Flame Vivente

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