Fireplace Testimonials

Below are some of the testimonials our customers have sent us. If you would like more information on any of these or if you would like to see pictures of the installations, please contact us

If you are looking for outstanding work, professionalism, and a friendly service – The Log Fire Company are it.

They have just installed for us an amazing gas log fire place, with a full stone bench top and cabinetry. The final piece is beyond what we could have imagined, and it was all possible thanks to Andrew and his team.

Andrew was prompt to come out and help us design our project, and Sharon never missed a beat – returning phone calls and emails quickly, she had everything lined up and booked efficiently so the project flowed.

The Log Fire Company too all the pressure off having to organise any tradies or supply’s ourselves, for the job done within their estimated time frame, and all for a great price. Not to mention, the tradies themselves were exceptional, friendly, an always cleaned up after themselves!

I couldn’t recommend this business any more highly,

Thank you again!

Jackie from Warranwood

gas log fires testimonial BronwynHaving gas logfire installed from scratch. Wall built, heater installed, electricals, plastering & tiling complete.

Would like to say how impressed I am with the fantastic team of tradesmen involved in my project.

Thanks to Andrew for kicking the project off with sound advice regarding design & tending to design alterations along the way.

Thank you for providing such honest, reliable men who obviously are proud of their work & extremely good at their trades. Everyone worked so well together & were on time every day.

Thanks to Sharon for her organisational skills & great communication.

All of my questions were answered & works explained. I have been kept informed at every step of the project. Every trade left my house having cleaned up thoroughly & removed any rubbish every day.

The tiling has well exceeded my expectations (sorry for the headaches I caused with the tiles! I had no idea it was going to be so complex down to the millimetre but Colin, Andrew & Parry totally nailed it!) can’t wait for timber mantle to complete the design.

Thanks guys for making my dream into an amazing reality. It’s akin to admiring artwork. Couldn’t recommend you highly enough. 

Regards

Bronwyn from Macleod

Dear Andrew

Gas Fires MelbourneOur ‘Real Flame’ Gas Fire is now installed and warming our home just as we imagined. We both want to thank you for the professional, prompt, high quality workmanship you delivered during the entire process of construction and installation of the fire and mantle.

From day one when you arrived to provide a quote for your services I was impressed by your personal style and what appeared to be a knowledgeable and honest approach to business management.

This was absolutely confirmed at each step when members of your team arrived, always as scheduled, always polite, to complete their part of the process.

The work was completed quickly with no delays, in fact ahead of the initial expectations. Each member of the team worked in a tidy and considerate manner. There was never timewasting so often seen when trades people work on jobs. Just the right amount of discussion, and at every important decision making point, I was consulted without hesitation.

Please thank your team, Andrew who did the initial roof inspection and informed you of the possible approach, Phil and Tom who removed the wall, installed the heater and set up the stud wall and plaster board for plastering. Matt who carefully plastered the wall to perfection and Colin and Parry who together set the hearth and secured our mantle in its place. The only person I cannot recall his name is your electrician, so I am sorry about that, but without the switch…nothing would work! ~ And of course, Sharon who communicated effortlessly and in a warm and genuine manner every time.

One thing I was particularly impressed with was that you discussed the works with Andrew on the day of the roof inspection. It was obvious to me that all possible problems were raised and laid to rest so that we could confidently proceed without concern of running into some horrible unforeseen disaster that may have added not only cost, but stress to the job for all. Intelligent hands on management and leadership is sorely lacking in Australia today, it is the single thing that distinguishes a business from good to outstanding….and sustainable.

We will recommend your company to everyone we know and we hope that will result in more, happy customers for you.

Warmest regards

Rose & Chris

gas log fire melbourne

Dear Andrew and all crew at Fresh Living
I just want to thank you for the installation of my Beautiful gas log fire.

This was a big undertaking for me with a fair bit of anxiety involved as to which Co., which Fire, etc. etc.

I have been thrilled that I made the right choice. Even though it was over the other quotes I had an intuition that there was a lot of work involved and it would be costly.

Andrew explained things to me and answered my question honestly and with sincerity. Sharon returned my emails promptly and was always friendly.

Phil and Sal were outstanding in the completion of the job. There were courteous and friendly and treated my home with such respect. I came home from my shift at the hospital to be able to park in my garage – such a bonus. It was always left clean and tidy after a hard day’s work.

Once again a big thank you. I would recommend your company to all of my friends, without hesitation

Lyn from Croydon

 

Hi Sharon,

We had our log heater installed on Tuesday by Andrew & Tom we wanted to let you know how pleased we are with the job the boys did. They were very helpful and did a great job and Andrew was very patient with us when showing us how to use. Can you please pass onto Andrew our thanks and tell him how good the boys were.

Thanks,

Rhonda & David

 

I just wanted to thank you very much for your patience to me during this very long, drawn out process. I really appreciate your professionalism and the way nothing was too much trouble. My builder, Brett, also commented on how great your installers were and he will be looking to deal with your company in the future.

Again my thanks. I am looking forward to being able to sit beside a wonderful warm fire (still quite a few weeks away).

Kind regards

Lynne

 

I would just like to pass on my thanks to you and your serviceman Andrew who fixed my heater last Tuesday – your efficiency is outstanding and it is wonderful to have my heater working again for the winter. I will definitely pass on your details to anyone looking to service a gas log fire.

Thanks again

Dianne

 

Hi Sharon,

Just a quick note to say thank you to Andrew who serviced our gas log fire yesterday.

He arrived within the ‘arrival window,’ was friendly, efficient and answered all my questions. He even touched up some of the paint that had been scratched during installation – that’s been bothering me for 2 years 🙂

I’ll definitely recommend Fresh Living Group – because in addition to the above, the booking process was smooth and efficient too.

Thank you and regards,
Emily

 

We are delighted with our new gas fires. They look wonderful.

Your team of people were so helpful, professional and hard working. I cannot praise them enough for the care they took and the way they all showed interest in doing their best.

Do thank John, Andrew and Sal as well as David the chimney sweep.

Your own quick effort to organize all is so much appreciated.

My best wishes to you

Cynthia

 

We LOVE it. Thank you very much. Phil was very professional and did an wonderful job.

I also received the compliance paperwork etc. in the mail.

Best

Pennie

 

The heater is fantastic and looks wonderful so very happy and impressed with it. Can’t believe I’m in the same room.

Will keep in touch

Kind regards

Robert

 

I would like to say how happy Alan and I are with our new living area, your guys did a fantastic job and we are over the moon.
All your tradesmen were pleasant professional and arrived on time which is a real credit to your organisation, can you please pass on
our appreciation. I would have not hesitation in recommending your company.

Best Regards

Sue

 

Out of the four companies we had through to quote, Andrew was by far the most professional and knowledgeable point of contact I dealt with, and is why I have chosen to go ahead with your quote.

Regards

Ryan

 

Just wanted to let you know how delighted I am with the installation of my new gas log fireplace. Andrew did a great job, was very professional and courteous. He also did a brilliant job cleaning up – even to the extent of hosing the concrete dust off the windows and removing the heater packaging. Then he was back the next morning to show me how to work the heater and clean the glass. Ten out of ten for exemplary customer service!

Regards

Sue

 

Cassie just wanted to let us know that she thinks you were completely unreal to deal with. Prompt, efficient, professional, absolutely wonderful.

It was nice to have someone come in, be professional, do the job quickly and neatly and not damage something else … unlike my experience with my builder.

We have honestly been thrilled with every step of service from Fresh Living Group.

Kind Regards

Katrina

 

Wanted to say that I really appreciate the professional and extremely fast response.

Regards

Reza

 

I just wanted to write to express my thanks to Phil for the time and thought he put into the installation of my gas fire and the construction of the surrounding fire box.

Nothing was too difficult for Phil – he spent hours on my roof ensuring that everything was as neat as possible and concealed from view and went out of his way to make sure my fire box was neat and straight.

Unlike most tradies I have recently encountered, Phil was extremely conscientious and completely focused on doing the best job. He worked consistently and tirelessly to get the task finished and took into consideration my requests.

Phil was easy to work with and highly professional. Please pass on my thanks to him for a job well done.

Kind regards

Debra

 

We would like to say a really big thank you to you and the team. You have provided my husband and I with the most amazing fireplace transformation. Our lounge is now a cozy and inviting space where we are excited to and can, entertain more easily.

It has been really easy to work with you guys and I put that down to the great communication we had throughout the project. The fact that my vision was able to be replicated into reality is a credit to you all. It was certainly not the easiest of projects so through tenacity and perseverance the team really shined. The results are outstanding as you can see from the attached photos.

We would have no issue with recommending you after such a great experience.

Thank you again for making our dreams come true!

Regards,

Jenneke and Daniel

 

Thank you for the great work and services provided by all the team at Fresh Living.

We were very, very impressed with the work by Liam and John who installed our fire place. Their friendly, can do manner was exceptional and a breath of fresh air.

They worked with the many variables in our household competently to ensure that the job was completed to the highest quality.

We are so happy with the final result and would recommend Fresh Living based on our dealings with all your staff in the future.

Once again we were so impressed with Liam and John and want them to know how lovely they were and how easy they were to deal with!

Please pass on our heartfelt thanks to them both! They are a credit to your company

Kind regards

Matthew and Tany

 

I just wanted to give you some positive feedback on Andrew.

I thought he was one of the most professional tradesmen I have met in a long while.

The quality of the finished product was great. I loved the fact he built the wall off premise and it fit perfectively on site. And the clean up was better than expected.

Alexandra was very pleased with her new living room look.

Expect to talk soon.

Cheers

John

 

Just dropping a quick line to say that the cabinets and shelving look fantastic. The whole room looks totally different and you would never even know that the original boring brick wall was ever there. Also, we have had a few fires now and the system works a treat!

Many thanks to Colin and Parry who were worked patiently and carefully to produce such a quality finish.

Most appreciated

Liz

 

I am nearly 70 and I have to tell you that I have had the best service ever.

Not only did Sharon have my no name heater identified, (had for 9 years and other people have tried to fix) she listened to my problems as I live over 140 ks from the house and resolved them. Sharon is one in a million.

I cannot thank you company enough for the professional staff that you have employed.

I also commend Andrew who came out to fix the problem, very knowledgeable and professional also.

Thanks once again your great staff made a large problem easy.

Yvonne

 

Please pass on our sincere thanks to all of your staff involved in the installation of out Captive Heater.

We are a very satisfied customer.

Happy to give our opinion and recommendation to any one of your prospective clients.

Excellent work

Regards

Roc & Marie

 

We are very happy with the final installation and your tradesmen were all very good and helpful.

Thanks again

Cheers

Garry