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Troubleshooting & Maintenance Tips

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Find Your Flame

Experience full fire views with highly realistic flames, artfully crafted log sets, and a wide assortment of options allow you to customize your traditional gas fireplace to best suit your home and décor.

Why Choose a Regency Fireplace

Traditional Gas Fireplaces from Regency

Regency Fireplaces We Offer

Available as either propane or natural gas units, these fireplaces are the perfect addition to virtually any home. Add the warmth, ambiance, and comfort of a fireplace anywhere in your home with the convenience of gas and rest easy knowing it’s covered under Regency’s industry leading limited lifetime warranty.

Traditional Gas Fireplaces

The traditional line of gas fireplaces from Regency offers classic fireplace designs with the latest in gas fireplace technology. 

Advanced ignition systems, thermostatic remotes, and highly adjustable heat outputs that make enjoying your fireplace all year round easy.

Direct Vent Gas Fireplaces

Our line of traditional gas fireplaces consists entirely of direct vent gas fireplaces that utilize outside air for combustion keeping your air cleaner, increasing efficiency, and improving installation flexibility – no chimney required!

Gas Fireplace Inserts

Gas fireplace inserts are designed to be placed inside an existing masonry fireplace and uses the existing fireplace and chimney to hold the unit and support venting. 

A gas fireplace insert transforms an old wood fireplace into a high-efficiency gas heater that uses either natural gas or propane and many are eligible for local government rebates.

Regency GF1500L Gas Fire Melbourne

Instructional Videos

Models & Manuals

Regency GF950L Gas Fire

Regency GF950L Gas Fire

Buy Regency GF1500L Melbourne

Regency Greenfire GF1500L

Regency GF1500LST Gas Log Fire

Regency GF1500LST

Regency DVi34L Gas Fireplace Melbourne

Regency DVi34L Gas Inbuilt

Regency Greenfire GF900C Gas Log Fire

Regency Greenfire GF900C


Regency Panorama PG36

Regency HZO42 Outdoor Gas Fireplace

Regency HZO42

Regency Montrose Large Wood Fireplace

Regency Montrose

Common Issues With Gas Fireplaces

Fireplaces, while beautiful, can have multiple things go wrong with them. Gas fireplaces have their own set of issues that you need to keep in mind. While all of these problems aren’t necessarily deadly on their own right, they can cause considerable damage, or at the least be an annoyance if not properly fixed.

If at any moment when inspecting gas fireplace the area smells tremendously like gas, and you don’t know where it is coming from, then you need to leave the area and get help immediately.

To adjust the flame height on your appliance open the control panel and locate your main gas valve. If the valve has a dial marked “High-Low”, rotating the dial will adjust your flame height. If your main gas valve does not have the adjustment dial, it may be due to the type of remote control that’s installed on your appliance. Contact your local dealer for more details.

Whether you use a Remote Control system or a Wall Switch to operate your Regency Electronic Ignition appliance, it is possible that on colder or damp days your electronic ignition will take a few tries to get going. This is perfectly normal, and not a defect. This is due to the heavier air inside your firebox and venting systems when cold or damp. The absence of a pilot light means there are no other means to generate initial draft until the appliance is running.

It is important to note this effect is completely environmental and normal.

The first fire in your heater is part of the paint curing process. To ensure the paint is properly cured, it is recommended you burn your fireplace for at least four (4) hours the first time.

When first operated, the unit will release an odor caused by the curing of the paint and the burning off of any oils remaining from manufacturing. Smoke detectors in the house may go off at this time. Open a few windows to ventilate the room for a couple of hours. A film can build up on the glass upon your initial break-in of the unit. This is normal, resulting from the curing process of the paint and logs. The glass should be cleaned after the first 4 to 6 hours of initial burning to remove these deposits before they bake on.
The glass may require cleaning.

NOTE: When the glass is cold and the appliance is lit, it may cause condensation and fog the glass. This condensation is normal and will disappear in a few minutes as the glass heats up.


NOTE: The Gas ON/OFF knob cannot be turned from “ON”, “PILOT” or “OFF” unless it is partially depressed.

  1. Ensure the wall mounted switch or remote is in the “OFF” position.
  2. Turn the gas control knob so the indicator points to the “OFF” position and wait 5 minutes for any gas in the combustion chamber to escape.
  3. Turn the gas control knob counterclockwise so the indicator points to the “PILOT” position. Depress the gas control knob fully. Depress the igniter button until the pilot lights. After approximately one minute, release the gas control knob. The pilot flame should continue to burn.
  4. Only when the pilot holds, without pressure being applied to the gas control knob, re-install the glass door to the unit. The unit must not be operated without the glass door in place.
  5. If the pilot does not remain lit, repeat operation allowing a longer period before releasing gas control knob.
  6. When the pilot stays lit, turn the gas control knob to the “ON” position.
  7. Use the wall switch or remote control to turn the unit ON.

NOTE: When using the remote control refer to the remote manual.
NOTE: If there is no spark present at the pilot when depressed, the AA battery may be weak. Refer to “DC Spark Battery Replacement” section.

  1. Turn the wall or louver mounted switch or remote to the “OFF” position.
  2. Press “OFF” on the remote control.
  3. Turn the gas control knob to the “OFF” position to turn off the pilot.

Maintenance & Safety

Taking care of your Regency Fireplace will protect it and ensure a beautiful fire for a very long time.  Frequently asked questions about fireplace maintenance and tech tips for gas, wood and pellet burning units. Learn on how to safely handle, remove and clean stainless steel faceplates and glass doors, light the pilot on Regency gas fireplaces or use and program your remote control. For wood or pellet burning stoves you will learn how to start a fire and how to keep your stove in optimum working condition.

  1. Always turn off the gas valve before cleaning. For relighting, refer to lighting instructions. Keep the burner and control compartment clean by brushing and vacuuming at least once a year.
  2. Clean the appliance and door with a damp cloth (never when unit is hot). Never use an abrasive cleaner. The glass should be cleaned with a gas fireplace glass cleaner. The glass should be cleaned when it starts looking cloudy.
  3. The faceplates & fireboxes are finished in a heat resistant paint and should only be refinished with heat resistant paint. Regency® uses StoveBright Paint – Metallic Black #6309. Note: Faceplates and inner panels made from stainless steel will naturally change color over time.
  4. Make a periodic check of burner for proper position and condition. Visually check the flame of the burner periodically, making sure the flames are steady; not lifting or floating. If there is a problem, call a qualified Regency service person / dealer.
  5. The appliance and venting system must be inspected before use, and at least annually, by a qualified field service person, to ensure that the flow of combustion and ventilation air is not obstructed. Note: Never operate the appliance without the glass properly secured in place.
  6. Do not use this appliance if any part has been under water. Immediately call a qualified Regency service technician to inspect the appliance and to replace any part of the control system and any gas control which has been under water.
  7. In the event this appliance has been serviced check that the vent-air system has been properly resealed & reinstalled in accordance with the manufacturer’s instructions.
  8. Verify operation after servicing.

Fan bearings do not require lubrication.
Clean the fan twice a season with a soft brush or a vacuum with a crevice or dusting attachment.

Your Regency® fireplace is supplied with high temperature glass.

A white film can build up on the inside of the glass after the initial break-in of the unit. It is caused by water vapor mixing with by-products of combustion. This mixture forms inside the firebox and will quickly condense under certain conditions on the coolest spot in the firebox which is typically the glass front. The condensation forms a white film on the glass when it dries out. It is acidic and will etch into the glass permanently if not cleaned off soon after it forms.
If your glass requires cleaning, we recommend using an approved glass cleaner available at all authorized Regency dealers. Do not use abrasive materials.

Cleaning residue from the glass (exterior surface)

If your glass requires cleaning, we recommend using an approved glass cleaner available at all authorized Regency dealers.

  • Warm up the glass slightly
  • Use a foam glass cleaner (not Windex type) or Kel Kem glass cleaner (available from your local fireplace store)
  • Use a razor (use with caution, keep the blade on a angle ) or rub it off. Always keep the glass wet with cleaner while you scrape the glass.


  • Do not clean when the glass is hot.
  • The use of substitute glass will void all product warranties.
  • Care must be taken to avoid breakage of the glass.
  • Do not strike or abuse the glass.
  • Do not operate this fireplace without the glass front or with a cracked or broken glass front.
  • Wear gloves when removing damaged or broken glass.
  • Replacement of the glass panel(s) should be done by a licensed or qualified service person.

Door Gasket
If the door gasket requires replacement, you must use 5/8” (16mm) diameter oval, medium density material, 34” (864mm) long for each side. A proper high temperature gasket adhesive is required. Contact your dealer for the Regency Gasket Repair Kit.

In the event that you break your glass by impact, purchase your replacement from an authorized Regency® dealer only.
Replacement glass is shipped with gasket installed.

CAUTION: Wear gloves when removing damaged or broken glass.

Valve assembly
The valve assembly replacement should be performed by an authorized and factory trained Regency dealer. 

Thermopile, Thermocouple
The thermopile and thermocouple replacement should be performed by an authorized and factory trained Regency dealer.

  1. Have an inspection of the venting system done semi-annually by a qualified Regency service technician.
  2. Check the Venting System for corrosion in areas that are exposed to the elements. These will appear as rust spots or streaks, and in extreme cases, holes. These components should be replaced immediately.
  3. Remove the Cap, and shine a flashlight down the Vent. Remove any bird nests, or other foreign material.
  4. Check for evidences of excessive condensation, such as water droplets forming in the inner liner, and subsequently dripping out the joints, Continuous condensation can cause corrosion of caps, pipe, and fittings. It may be caused by having excessive lateral runs, too many elbows, and exterior portions of the system being exposed to cold weather.
  5. Inspect joints, to verify that no pipe sections or fittings have been disturbed, and consequently loosened. Also check mechanical supports such as Wall Straps, or plumbers’ tape for rigidity.
Regency City Series Chicago Corner 40RE Gas Fireplace

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