Showroom Open to trade customers by appointment only. Call now on 1300 373 745

Close this search box.
Heat & Glo ST-HVBI Gas Log Fire

10 Things You Need to Know About Your Heat & Glo Fireplace

A Heat & Glo fireplace is one of the best things to have in your home during the winter. It’s an investment that’s worth knowing more about, especially if you want to actually get your money’s worth from your purchase. 

Too many people simply see a fireplace that catches their fancy without knowing what it can do or what it can offer.

As a result, they don’t really know how to make the most of the features of the fireplace, which can make the experience less satisfying than it could have been. To that point, here are 10 things that you need to know about your Heat & Glo fireplace.

1. Gas Fireplace Ignition

The ignition for your Heat & Glo fireplace is a fairly simple concept. It’s basically what ignites the gas in the fireplace so that you can have the heat. With that said, there can be a few things that you will want to keep in mind. For starters, you can light the pilot yourself if it ever goes out. Then again, with the IPI system, this won’t be much of a problem. 

The system will automatically ignite the pilot whenever the fireplace is turned on. It then goes out when the heater is not in use. This is one of the ways that Heat & Glo Fireplace Installation in Melbourne save on gas costs.

2. Gas Fireplace Operation

Heat & Glo gas fireplaces are among the most cost-effective heating systems in the market. With that said, you do have to choose between natural gas or LP gas if you are going to get one. They are not compatible and can cause issues if you try to use them interchangeably.

Heat & Glo 5X

It’s also worth noting that when you first use your Heat & Glo gas fireplace, you might notice some kind of odour coming from it. This is completely normal and should dissipate as you continue to use the fireplace. 

3. Remote Control Help

A few things that are worth noting about the remote controls for the Heat & Glo gas fireplaces include the on/off functionality. If the switch on the fireplace is On, this may prevent the remote control from turning it off. 

As such, you need to make sure that the fireplace switch is Off first. If there is ever an issue with the battery of the remote control, have it checked as soon as possible to avoid inconvenience.

4. IntelliFire App Help

One of the best things about Heat & Glo fireplaces is how it can be controlled even if you’re out of the house. This is down to the IntelliFire app, which allows you to set your home’s temperature at comfortable levels by the time you step through the door. 

You could even control it using your voice with the right setup. The app itself can be installed on most smart devices. This will allow you to monitor your home’s temperature levels to some degree even if you are out of the country.

5. Gas Fireplace Flame

The flames that you get with your Heat & Glo fireplace can be adjusted with the right model. If you are interested in this particular feature, you can check out if it’s available in the particular fireplace that you are looking at.

The adjustment mostly applies to the height of the flame, but even a slight increase can have drastic effects on how it looks. If you want a particularly merry fireplace during the winter months, this might be worth looking into.

 6. Fireplace Venting & Installation

There are different types of vents that suit different situations. A direct vent, for example, uses outside air to provide oxygen for the fire. A B vent uses air from inside the home. Most Heat & Glo fireplaces use direct vents, so be sure to keep that in mind when thinking about the installation.

You should also know that you won’t be able to install a Heat & Glo fireplace in traditional fireplaces. They simply are not designed for that. You can confirm this with any provider of Heat & Glo Fireplace Installation in Melbourne.

7. Fireplace Safety

Heat & Glo fireplaces come with glass panes, which can reach high temperatures. As such, please don’t touch the surface and keep young children or pets away from it. You should also leave the doors open on your fireplace when using gas logs. This will protect the controls and reduce the chances of something causing leaks.

8. Gas Logs

The gas logs that come with your fireplace are fixed, so it’s best to leave them as is. They are positioned as they are for a specific reason. This mostly has to do with maximizing the circulation of gas, heat, and oxygen. If any of the logs break, they should be replaced immediately. 

9. New Homeowner Help

For new owners of Heat & Glo fireplaces, it’s highly recommended to have them checked at least once a year. After getting your new fireplace, you should also allow for a minimum of three hours to break it in.

Giving the instruction manual a quick skim would also help prevent any issues that might crop up later with features that you might completely understand. The on/off switch on the fireplace as it relates to the remote control is a good example.

10. Cleaning and Maintenance

Last but not least, it’s worth noting that it is not recommended to remove the glass on your fireplace. This should only be done by professionals with the right training and experience to do so safely. At the start of every heating season, you are also recommended to have the fireplace checked to see if it’s performing up to standards. 


So, there you have it. Those are the 10 things that you need to know about Heat & Glo fireplaces when you decide to get them. They are worth keeping in mind to make sure that you enjoy the benefits of the fireplace and avoid any inconvenience that might occur while you are using them.

For the best gas log fireplace installation services in Melbourne, contact our friendly team of experts and we will be very happy to provide you with recommendations and guidelines. 

Share this post

Buying a Gas or Wood Fireplace might make you eligible for a A$400.00 Autumn Discount!
Contact Us Today to Learn More

*Heater Conditions Apply